Frequently Asked Questions

Everything you need to know about Cadet Portfolio – from getting started to advanced features.

Getting Started

What is Cadet Portfolio?

Cadet Portfolio is a comprehensive digital platform designed specifically for AJROTC programs. It enables instructors to manage cadet records, track achievements, document service hours, and create professional portfolios that showcase cadet accomplishments for JPA inspections, college applications, scholarships, and career opportunities.

Who can use Cadet Portfolio?

Cadet Portfolio serves three primary user groups:

  • JROTC Instructors: Manage units, track cadet progress, and generate reports
  • Cadets: Build portfolios, document achievements, and apply for opportunities
  • Alumni: Maintain lifetime access to portfolios for career advancement and networking

How do I create an account?

Cadets must first be added by their instructor before they can register. Instructors can sign up directly through our instructor registration page. Once registered, instructors can import their roster and invite cadets to create their accounts. Alumni can register independently using their verification information.

Account & Access

How do instructors add students to the platform?

Instructors can add students through multiple methods: manual entry, CSV import from existing rosters, or bulk upload tools. Once added, students receive an invitation email with registration instructions. Instructors maintain full control over student access and permissions.

Can alumni keep access after graduation?

Yes! One of Cadet Portfolio's unique features is lifetime alumni access. Upon graduation, cadet accounts can be transitioned to alumni status, preserving all portfolio artifacts, achievements, and documentation. This enables continued career development, college applications, and professional networking throughout their lifetime.

What happens if I forget my password?

Click the "Forgot Password" link on the login page. Enter your email address and we'll send you password reset instructions. If you continue to experience issues, contact our support team at support@cadetportfolio.zendesk.com.

Features & Functionality

What can cadets include in their portfolios?

Cadets can document a comprehensive record of achievements including:

  • Rank progression and promotions
  • Awards, ribbons, and decorations
  • Community service hours with verification
  • Leadership positions and responsibilities
  • Competition results and team participation
  • Photos, documents, and certificates
  • Letters of recommendation
  • Personal statements and essays

How do cadets share their portfolios?

Cadets can generate secure, shareable portfolio links. The platform also supports PDF exports for offline submissions.

Security & Compliance

Is my data secure?

Security is our top priority. We implement industry-leading protections including:

  • TLS encryption for all data in transit
  • AES-256 encryption for data at rest
  • Least-privilege access controls
  • Comprehensive audit logging
  • Regular security assessments and penetration testing
  • Secure backup and disaster recovery procedures

How does the platform ensure FERPA compliance?

We implement strict access controls, encryption, audit logging, and data handling procedures that align with FERPA requirements for educational records. Role-based permissions ensure only authorized personnel can access student data. We provide detailed compliance documentation and regular reviews to ensure ongoing adherence to federal education privacy standards.

What about Privacy Act and DoD requirements?

Our platform is designed with DoD security guidelines and the Privacy Act in mind. We maintain appropriate safeguards for Personally Identifiable Information (PII), implement System of Records Notice (SORN) requirements, and provide the necessary controls for government and military educational institutions.

Pricing & Support

Where can I find pricing information?

Visit our Pricing page for detailed tier information. We offer flexible plans for individual schools, and districts.

Do you offer free trials?

Yes! We offer a 30-day free trial for instructors to explore all features with their unit. No credit card is required to start your trial. Contact our sales team to get started with your evaluation.

Technical & Integration

What browsers are supported?

Cadet Portfolio works on all modern browsers including Chrome, Firefox, Safari, and Microsoft Edge. We recommend using the latest version of your preferred browser for the best experience. Internet Explorer is not supported.

What file types can be uploaded?

The platform supports common file formats including PDF, Word documents, images (JPG, PNG, GIF), and video links. Individual file uploads are limited to 25MB. Contact support if you have specific file format requirements.

Still Have Questions?

Our team is here to help. Reach out and we'll get back to you promptly.

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